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FAQ's

Q: Do your lenses come individually or in pairs?
A: All of our lenses come in pairs.

Q: Where are you based?
A: We distribute from Melbourne but we are an online store only.

Q: How old does someone have to be to use your lenses?
A: 16 and over.

Q: How long will my delivery take?
A: We dispatch everything with Aus Post and more details can be found here.

Q: How do I put my lenses in?
A: Watch the video below to find out more.

A: Follow these instructions:

  1. Wash and dry your hands. (Use a clean bathroom towel not paper towels as they can leave paper bits on your hands)
  2. Open your MesmerEyez box.
  3. Remove one of your contact lenses and place it on your index finger. (When it’s the right way up it will look like a bowl)
  4. Pull your bottom eyelid gently down with the middle finger of the hand you are using.
  5. Slowly move the contact lens towards your eye and try not to blink or worry. Looking up can help.
  6. Place the lens gently on your eye. It’s easier than you think.
  7. Let go of the skin around the eyelid and blink slowly so the lens doesn’t pop out.
  8. Repeat with the other eye.
  9. Check your lenses are in place and you’re all set.
  10. Look at your new MesmerEyez in the mirror. See how easy it is to look a million dollars!


Q: How do I remove my lenses?
A: Follow these instructions:

  1. Wash and dry your hands thoroughly.
  2. Look upwards and hold down the lower lid with a finger from any hand.
  3. Gently pinch from your eye, taking care not to pinch too hard. Repeat for the other eye.


Q: How do I look after my lenses?
A: Follow these instructions:

  1. Looking after your beautiful MesmerEyez contacts is pretty easy.
  2. Always take your lenses out every night and store them in a lens case in clean solution.
  3. Always refill your lens case with new solution instead of adding more solution on top of what’s already in your case.
  4. Always handle your lenses with clean, dry hands. Wash, rinse, and dry your hands thoroughly with a lint-free towel before touching your lenses.
  5. Always empty and rinse the lens case with fresh solution after use and allow the lens case to air dry.