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All Goods sold are subject to the applicable manufacturer’s warranty, guarantee and terms & conditions. If goods are deemed faulty following confirmation by the manufacturer or Mesmereyez, Mesmereyz or the manufacture will replace them free of charge or provide a full refund.

All products are inspected prior to despatch. It is important to thoroughly check your order upon delivery and notify us within 24 hours of receiving your order in the event any damage to goods may have occurred. In the event goods may have been damaged in transit, evidence of any damage will be required by way of photographs within 24 hours of receiving delivery.

Mesmereyez does not accept any liability whatsoever for consequential loss, injury or damage caused by circumstances beyond our control, including but not limited to misuse, negligent use, excessive use, alteration, modification, defective use.

Email warranty requests: support@mesmereyez.com.au