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Return Policy:

Thank you for choosing our coloured contact lenses. Our return policy is valid for 60 days. Should 60 days elapse since your purchase please contact us at support@mesmereyez.com.au and we will aim to assist you with your request. 

To qualify for a return, the coloured contact lenses must be unused and in their original packaging. Regrettably, we cannot accept opened or used items for return or exchange.


Refunds: Upon receiving and examining your return, we will promptly send you an email confirmation. Once approved, your refund will be processed, with funds automatically returned to your original payment method.


Late or Missing Refunds: If you have yet to receive your refund, kindly initiate by checking your bank account. Subsequently, contact your credit card company and bank. If the matter persists, feel free to reach out to us at support@mesmereyez.com.au 


Exchanges: Unopened and unused products, including our coloured contact lenses, are eligible for exchange. For exchanges please email us at support@mesmereyez.com.au. 


Shipping: For product returns, kindly mail them to: 3 Vastu street, Werribee, Vic, 3030, Australia. You are responsible for covering the shipping costs associated with the return. Delivery times for exchanged products may vary depending on your location.


For items valued at over $75, it is advisable to utilize a trackable shipping service or consider purchasing shipping insurance.


Your satisfaction with our coloured contact lenses is of utmost importance. Do not hesitate to contact us for any further assistance you may require.